Frequently Asked Questions

How can we help you?

Here’s a list of our most frequently asked questions! Have a question and don’t see the answer here? Feel free to call, text or email us. We’re happy to connect and answer any questions you may have. We are ready to take your call and reply to your texts and emails Monday through Sunday, from 7am to 7pm. If we don’t answer the phone, please leave us a voicemail or send us a text and we’ll get back to you as soon as we can!

Call or text us: (520) 530 - 1691

Email us: happycactuscs@gmail.com

  • We service Tucson and Sierra Vista, including surrounding areas such as Vail, Green Valley, Sahuarita and Tanque Verde. For Tucson and surroundings, please enter your zip code in our booking tool to see if we service your area. For Sierra Vista and surroundings, please call us at (520) 530 - 1691, as we do not currently take bookings through our booking tool for Sierra Vista.

  • We price based on the square footage and the number of bedrooms and bathrooms in the home. Visit our Services Page to see our prices, or see your price shown instantly in our booking tool upon entering your home information.

    Note: Please select the most accurate square footage category. We will call to adjust it if the selected square footage isn’t accurate.

  • We will gladly take your booking through phone call Monday through Sunday, from 7am to 7pm. If we don’t answer, please leave a voicemail with your name and phone number and we’ll call you back as soon as we can.

    Or simply go to our booking tool and schedule your appointment online.

    Phone: (520) 530 - 1691

  • Recurring cleaning takes into account the typical tasks involved in cleaning a home or apartment:

    • Kitchen: clean counters, wipe down appliance exteriors, dust all accessible surfaces, clean and wash empty sink, clean backsplash, clean microwave inside and outside, clean stove hood (exterior only), wipe down stove top and grates, dust window sills, sweep, vacuum and mop hard floors, take out garbage and replace bags.

    • Bathrooms: clean mirrors, clean and wash sinks, shine spouts and handles, clean countertops, clean toilets (make sure to reach behind), clean showers walls and doors, clean bathtubs, dust window sills, sweep, vacuum and mop hard floors, take out garbage and replace bags.

    • Bedroom, living room and common areas: clean table surfaces, clean countertops, dust ceiling fans (that can be reached with extending poles), dust all accessible furniture, dust window sills, sweep, vacuum and mop hard floors, vacuum carpet, take out garbage and replace bags.

    We also offer deep cleaning, move-in/move-out cleaning, and extra services like cleaning inside your fridge and inside the oven. Choose any additional services you need in our booking tool.

    Please visit our Services Page to see the full cleaning checklists for all our cleaning packages.

  • Of course! On our Services Page we describe exactly what’s included in each cleaning package. We offer extra services like cleaning inside your fridge and inside the oven. Choose any additional services you need in our booking tool.

    If you need services that we don’t offer yet, or if your home needs more TLC than what’s already included in our packages, please add heavy-duty cleaning to your booking and we’ll give you a call to discuss exactly what you need.

  • Yes! We supply all of the cleaning products and tools to clean your home. We can accommodate special requests - such as using exclusively green products when we clean your home.

  • We do not offer the following services:

    • Cleaning chemical or biological waste.

    • Cleaning when there’s bugs or rodents in the home (roaches, bed bugs, mice, rats, droppings).

    • Floor waxing, buffing or polishing.

    • Cleaning garages and patios.

    • Cleaning high-up places that we can’t reach with extending poles.

    • Cleaning outdoor or hard-to-reach windows.

    • Odor removal.

    • Cigarette tar and nicotine removal.

    • Unloading dishwasher and hand-washing dishes.

    • Organizing or decluttering.

    • Removing pet hair from furniture or upholstery.

    • Cleaning areas in the home more than once if they get dirty whilst we are cleaning (due to pets, construction, etc.)

    For their safety, our cleaners cannot:

    • Move or lift furniture or heavy objects.

    • Climb on top of furniture.

    • Work outdoors.

    • Climb ladders (we use extending poles to clean hard-to-reach places).

  • We do not specialize in cleaning up pet hair, but we’ll get what we can with our customary cleaning techniques. We don’t charge a pet fee. Keep in mind that it’s not uncommon for pet hair to resettle after sweeping and vacuuming.

  • All homes and apartments must have the following:

    • Someone present at the home to let our cleaners in, or leave instructions so our cleaners can let themselves in.

    • Running water and access to it.

    • Electricity and light bulbs throughout the home.

    • Air conditioning.

    • No bugs or rodents (roaches, bed bugs, mice, rats, droppings).

    • Pets out of harm’s way or locked up if necessary.

    • We recommend to have the space clutter-free before we come, so we can clean every corner of the home. If you need us to collect trash, please select so in our booking tool.

  • Our cleaners are very important to us, and they are compensated with the most competitive pay possible. Tips are not required, but always appreciated! Feel free to give our cleaning professional a tip. You can tip in cash or let us know how much you would like to tip, and we’ll process it via your credit card.

  • Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.

  • Absolutely! We run a strict nationwide background check on all applicants as the last step in our pre-screening process.